Things to Know

When you first get your token, the initial PIN will be communicated to you. The token will force you to choose a different PIN before you can use it. To do this, press the orange ON button. The token will display "ENTER PIN". Enter the initial PIN. Then it will display "NEW PIN". Choose a 4 to 8 digit number that is different than the initial PIN and enter it, then push the orange ON button. Then it will display "CONFIRM". Enter the new PIN again and push the orange ON button. The token will then display "COMPLETE" and then display an 8-digit password that you could use to log in with.

After you receive your token and change the initial PIN, you may change your PIN at any time. To do this, press the orange ON button. The token will display "ENTER PIN". Enter the PIN. The token will display an 8-digit password. Press the blue MENU button. The token will display "CHANGE PIN". Press the orange ON button. The token will display "NEW PIN". Choose a new 4 to 8 digit number and enter it, then push the orange ON button. Then it will display "CONFIRM". Enter the new PIN again and push the orange ON button. The token will then display "COMPLETE" and turn itself off.

The passwords that are generated by the token are valid for approximately 1 minute. Every time you use your token, the password will be different. The passwords are only valid for one use, so once you log in with a password, it is used and cannot be used again.

Every time you generate a password on the token and then use it to log in, the system is synchronized with your token. If you generate 10 passwords on the token without logging in, the token will get out of synch with the system and then the passwords will not work. If the token gets out of synch, please call the Florida Hospital MIS Help Desk at 407-303-8000 to have it re-synchronized.

The PIN is only stored in the token and only you know it. If you enter a wrong PIN, the token will display "ERROR" and turn itself off. If you try to re-enter the PIN within 30 seconds, the token will display "WAIT" when you push the orange ON button. Once you wait the required time, the token will allow you enter the PIN. If you enter the PIN wrong twice in a row, the token will make you wait for a minute. If you keep doing this, it will keep doubling the amount of time that it will force you to wait. If you forget the PIN, you have to bring the token back to Florida Hospital MIS to have it reset. If you need to do this, please call the Florida Hospital MIS Help Desk at 407-303-8000 to arrange this.

If you lose your token, you must notify Florida Hospital MIS. Call the Florida Hospital MIS Help Desk at 407-303-8000 to do this.

The system will log you out after 20 minutes of inactivity. If this happens, you will need to sign on again by following the procedure under "Instructions for authenticating using your token".

This service enables you to access restricted data. Like any other privilege, this access comes with certain responsibilities. Do not share your token or your PIN with anyone. Remember that while signed on, your password is like placing your signature on everything that is done. Always logout when you are finished.